Terms & Conditions


The Company is defined The Garage Remote Guy and its appointed contractors. The parties to a particular contract shall be the customer.


Product means any goods supplied to a customer by The Garage Remote Guy


Services mean any service rendered by The Garage Remote Guy to a customer or on a request from the customer.


Acceptance pertains to the customer’s execution of this agreement or the making of any order will be deemed to be an acceptance by the customer of these terms.

Supply & delivery
The customer may place orders for products and services. The Garage Remote Guy will use best possible means to deliver all products and services within the agreed timeframe or within around 15 business days of receipt of each order if no such time has been agreed upon, initially. It is to be noted that The Garage Remote Guy has no obligation to deliver any product or service unless The Garage Remote Guy accepts the order.

The time of supply will be extended if, for any reason/s outside the purview of The Garage Remote Guy. This can be related to exercising reasonable control on sourcing products or services which are not readily available, or The Garage Remote Guy are not able to obtain unimpeded access and facilities in the premises in which the products or services have to be supplied.

Replacement / Substitution of Products

The Garage Remote Guy will undertake reasonable endeavours to obtain products and/or services that have been ordered by the customer.

Where it becomes extremely difficult for The Garage Remote Guy to provide any product or service already ordered, The Garage Remote Guy shall endeavour to provide appropriate substitute products or services which are suitable for the customer’s requirements.

The customer shall be free to accept or decline that offer. In the event that it is impracticable for The Garage Remote Guy to supply a product or service, the customer shall have no claim against The Garage Remote Guy.

Place of Delivery

Delivery will take place when:

The Garage Remote Guy has agreed to install any locking mechanism in the customer’s premises, remote or garage door motor. Delivery shall take place when the locking mechanism/system is installed.

In all other cases, delivery shall take place:

When the customer uplifts products from the premises of The Garage Remote Guy
The Garage Remote Guy staff or contractors deliver products to the customer or to the customer’s premises
When products are provided by The Garage Remote Guy to a courier for delivery to the customer
Further to the above goods delivered via courier to the customer, delivery shall be deemed to have taken place when the product is provided to the courier for delivery
The customer accepts all risk relating to the product following delivery
The customer accepts the terms of carriage which will be the standard terms upon which the carrier carries goods for The Garage Remote Guy and its customers.


The price payable for products and services will be the price specified in any order, or agreement. Where no price is specified, The Garage Remote Guy standard price for the product or service at the time of the order will apply.

The Garage Remote Guy may amend prices from time to time and will notify the customer in writing immediately. Amended pricing will not affect the price payable for products or services already ordered.


The Garage Remote Guy will retain legal and beneficial ownership of any and all products and other goods which the products have been incorporated into until it receives payment in full for them and all other amounts owing to it. The customer irrevocably grants The Garage Remote Guy a license to enter upon the premises in which any products are installed and remove the products at any time until payment for the products, services and any other money owing to The Garage Remote Guy is made.

Trading Accounts

Trading accounts are available to approved customers upon application to, and on approval of The Garage Remote Guy trading accounts, which will be on terms specified by The Garage Remote Guy from time to time. Our credit policy is strictly 20th of the month following, or 7 days, as per arrangement with The Garage Remote Guy.

Late Payment

If the customer does not pay any amount payable to The Garage Remote Guy by the due date for payment, the customer may be liable for any debt collection, interest and other associated costs for late payment paid which will be (in addition to the customer remaining liable for the full amount outstanding to The Garage Remote Guy). The interest rate on the amount due from the due date until the date of payment will be equal to 5 per cent every day above the current overdraft rate which The Garage Remote Guy has with its principal banker.

The Garage Remote Guy reserves the right to place accounts on Stop Credit (without notice) should payment not be received by the end of the month following the period end date on the statement. This allows 10 extra days for consultation regarding invoices, credits, etc. The Garage Remote Guy is unable to extend credit any further than the terms stated above.

Product Warranties

Where products have a third party warranty, The Garage Remote Guy will (to the extent permitted by the third party) allow the customer to benefit from that warranty but will not itself be liable under that warranty. Hardware warranties do not apply to products supplied by the customer.

In addition, The Garage Remote Guy warrants all workmanship in the completion of services, and installation of products supplied by us, for a period of twelve (12) months following the date upon which such services were carried out and hardware supplied. We do not, however, guarantee hardware failure due to lack of maintenance on the customer’s behalf, or for any reasons attributable to environmental and/or joinery factors beyond our control (this includes but is not limited to door and/or window frames in either wood, aluminium or a combination of both moving or dropping), and normal callout charges apply in these instances.

Customer’s Indemnity

The customer warrants that it has full authority to authorize The Garage Remote Guy to install any product installed by The Garage Remote Guy at the customer’s request. The customer also indemnifies The Garage Remote Guy against the consequences of any claim by any third party following installation of the products at the direction of the customer. Such indemnity extends to reasonable legal costs incurred by The Garage Remote Guy arising out of any claim by the third party.

The customer shall provide The Garage Remote Guy Ltd full access to premises in which products are to be installed and adequate power, lighting, and other facilities to allow The Garage Remote Guy to install or service products. The Garage Remote Guy may make further charges to the customer should there be any delay, or additional attendances as a consequence of lack of access to facilities, or lack of adequate facilities. The customer will advise The Garage Remote Guy if it is necessary for The Garage Remote Guy to co-ordinate with any other tradespersons.

Limitation of Liability

Any liability of The Garage Remote Guy or the failure of a product or service shall be limited to the cost of repair or replacement of that liability or product and in no event shall The Garage Remote Guy be liable for consequential losses arising out of any of The Garage Remote Guy product or service.